ENL Electronic Navigation Ltd
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WASSP Survey

The survey should take no longer than 10 minutes for you to complete.  We will use the results to help improve our service to you and further shape developments of the Wassp products.  Thanks in advance for your time.


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Questions
1. What percentage of your customers are commercial fishermen versus other applications, i.e., marine professionals  
2. How important is the pricing of Wassp to the cost of the overall package, ie, including the motion sensors, slipping and installation costs?  
3. Could the price be increased by 5%, 10%, or more without compromising current and future sales levels?
Yes    No  
4. What product(s) are potential customers looking at as an alternative to purchasing a Wassp system?  
5. What is the most important function(s) that Wassp provides?  
6. What is the most important function(s) that Navigator provides?  
7. What are the three most important improvements that would increase customer satisfaction?  
8. What are the three most important improvements that would increase sales?  
9. How easy is the Wassp to install?

Very easy		 
Easy		 
Difficult		 
Very difficult		 
 
10. What would assist the commissioning procedures?  
11. How usable are the Wassp Installation and Operator manuals?

Very usable		 
Usable		 
Unusable		 
Very unusable		 
 
12. How do you rate the documentation supplied by ENL?

Very good		 
Good		 
Poor		 
Very poor		 
 
13. How much training do you offer the end user after installation?

Lots of		 
Some		 
Not much		 
None		 
 
14. How often do you return to a vessel for additional training?  
15. How many of your staff members have attended an ENL organized Wassp Training Course  
16. How good is the after sales service/technical support supplied by ENL?

Very good		 
Good		 
Poor		 
Very poor		 
 
17. How detrimental to after sales service and support is the time difference or delay with ENL being located in New Zealand?  
18. Does ENL need to provide more models for the fishing market? If so, what frequency?  
19. If ENL was to provide a model specifically for mapping, what frequency would be appropriate?  
20. Do you have any additional comments?  

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